Retailer policies, side by side

Fender.com: returns or exchanges for any reason within 30 days of delivery (exclusions include harmonicas and in-ear monitors). Prior authorization/RA required; return shipping generally deducted unless damaged/defective.

Fender publishes shipping rates/timelines on its shipping policy page — confirm current rates at checkout.

Prime members get free Two-Day (and other speeds where marked) on items sold/fulfilled as Prime-eligible on the product page and at checkout. Eligibility varies by item and address.

Most items returnable within 30 days of delivery in original/unused condition; free return options often available. Heavy/bulky items and some conditions may incur fees — check the product page.

For Reverb Payments orders: report within 7 days of delivery (or 14 days of expected delivery if not delivered) for lost, damaged-in-transit, significantly not-as-described, or scam issues. Contact seller first; PayPal-processed orders use PayPal Protection instead.

Sweetwater states FREE shipping with no minimum purchase on nearly everything; certain special-order or oversized items may not qualify.

Guitars and basses valued $200+ receive Sweetwater's 55-point Inspection and ship with a signed certificate of inspection.

Sweetwater's Total Confidence Coverage warranty: 24 months of coverage at no extra charge (not a no-fault warranty; exclusions apply; buyer pays shipping for warranty service).

Every customer has a dedicated Sales Engineer for gear advice and support (Sweetwater About / Sales Engineers).

Guitar Center Satisfaction Guarantee: most purchases returnable within 45 days in original condition (14 days for recording/DJ/workstations/etc.; 3 days vintage; many exclusions). Last revised Feb 11, 2026 on GC policy page.

Shop online and pick up in store. 'Available Now' ready immediately; 'Ship to Store' usually 3–5 days.

Low Price Guarantee: match identical in-stock item from an authorized U.S. dealer at purchase or within 45 days (exclusions: used, open-box, bundles, auctions, etc.).

Online purchases can be returned to any Guitar Center store with order confirmation/packing slip; credit issued immediately (avoids return shipping).

Musician's Friend: most items returnable within 45 days in original unused condition with RA; refunds generally exclude shipping; free-shipping value may be deducted.

Free standard ground shipping on most orders to the contiguous U.S.; heavy/oversized, P.O. boxes, and some used/vintage may cost extra.

Lowest Price / Satisfaction Guarantee: price-match identical in-stock new items from authorized U.S. dealers at purchase or within 45 days (exclusions; phone verification).

Sam Ash return policy (purchases after Jul 22, 2024): generally 45 days from shipping date with original packaging; customer pays return shipping; free-shipping cost deducted from refunds. Damaged/defective get return label at Sam Ash's expense.

Sam Ash: free shipping on thousands of items / most orders over $49.99 with exclusions for oversized/heavy and some locations — confirm at checkout.

On eligible eBay.com checkout purchases: get money back if the item doesn't arrive, is faulty/damaged, or doesn't match the listing. Contact seller first; ask eBay to step in after 3 business days if unresolved. Payment-method and category exclusions apply.